Buy With Trust.
Sell With Ease.
Already found a buyer or seller on Facebook Marketplace, Gumtree, or anywhere else? Dela handles what comes next. Pay securely, ship in-app, and funds are only released when the buyer confirms the item is all good.
Buying and Selling
Online is Broken
Shopping Scams
Overpayment Scams
Young Australians Hit Hardest
The Scale of the Problem
How to Dela a Deal
Five steps. Both sides protected. Every single time.
Create the Deal
Buyer and seller agree on a price. Both open Dela and set up the deal.
Buyer Pays on Dela
Funds are held securely by StripeStripe is a global payments provider trusted by companies like Google, Amazon, and Shopify. They process billions of dollars in transactions every year. Your money is in safe hands.. Nothing goes to the seller yet.
Seller Ships
Book a courier through Dela or use your own. Tracking is logged in-app either way.
Buyer Confirms
24 hours to check the item is all good. If something's wrong, Dela steps in.
Funds Released
Seller gets paid. Buyer got what they paid for. Happy deal. Done.
Trust Shouldn't
Be Optional
Without changing how you buy or sell.
Buyer Protection Pricing
One small fee that protects your entire deal. Funds are held securely, shipping is tracked, and you'll always see the full cost before paying.
Frequently Asked Questions
What is Dela?
Dela is Australia's trusted payment and delivery solution for buyers and sellers. It's not a marketplace. It's the trust layer that sits between any deal.
Dela uses Stripe to securely hold funds until both parties are satisfied with the transaction, and we streamline the delivery process with built-in courier bookings and real-time tracking. Dela makes online transactions safe, simple, and stress-free.
No scams. No uncertainty. Just confidence.
Who is Dela for?
Dela is for anyone buying or selling on platforms like Facebook Marketplace, Gumtree, or any other peer-to-peer platform. Whether you're selling a phone, buying furniture, or trading electronics, Dela makes the transaction safe for both sides.
How does Dela's payment system work?
When a buyer pays for an item, the funds are held securely. The money is only released to the seller once the item has been delivered and confirmed by the buyer.
The buyer has 24 hours to accept or reject the deal. If nothing is actioned within 24 hours, the deal is automatically successful, and funds are released to the seller.
This way, the buyer's money is protected and the seller is guaranteed payment. Both sides are happy.
Why do I have to pay a fee?
The buyer's protection fee covers the cost of securely holding your payment, integrated shipping and tracking, identity verification, and buyer protection on every deal. It's a small price for complete peace of mind.
Sellers always use Dela for free. No listing fees, no commission, no hidden costs.
Can I return my order?
At Dela, we understand that sometimes things don't go as planned. Because we're not a traditional marketplace, returns are only available under specific circumstances. Once the item has been delivered, the buyer has 24 hours to accept or reject the item. If the buyer does not action either within 24 hours, the deal is automatically successful.
Returns may be approved if:
- The item received is significantly different from what was described
- The item is damaged or faulty upon delivery
- The item is lost in transit and cannot be recovered
Returns won't be available for:
- Change of mind
- Fit or sizing issues (unless incorrect to the listing)
- Items that match the listing but don't meet personal expectations
If you believe you're eligible for a return or refund, please contact us within 24 hours of delivery via chat, email or phone, and provide a description of the issue, clear photos (if applicable), and your order reference.
Refunds can take up to 10 business days to reflect in your bank account. The Dela Support Team will help you through the process.
Do I have to meet the buyer or seller in person?
No. Dela handles shipping so you never have to meet a stranger. Book a courier through Dela's in-app shipping or use your own courier. Either way, tracking is logged in the app so both sides can follow the delivery.
Can I use my own courier?
To make your shipping experience as seamless as possible, Dela integrates with FreightExchange and AfterShip, a powerful tracking solution that connects with a wide range of trusted courier partners. We recommend booking directly through Dela to keep your transaction fully protected.
If you choose to use an external courier, please ensure it is a courier registered with AfterShip, and then enter the tracking number on Dela to receive shipping updates.
Please note Dela only ships across Australia.
How does Dela verify users?
Every seller is verified through Stripe Identity before they can transact on Dela. This means real ID checks to reduce fraud and give buyers confidence they're dealing with a verified person.
