Dela Privacy Policy
Effective Date: 1 August, 2025
Delaxchange Pty Ltd (ABN 19 680 240 297) (“Dela”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in connection with our website, mobile application, and related services (together, the “Platform”).
- What Information We Collect
We may collect the following types of personal information:
- Identity Details: Name, date of birth, and government-issued identification (e.g. passport or driver licence).
- Contact Details: Email address, phone number, residential or mailing address.
- Transaction Information: Details related to purchases, payments, and interactions made through our Platform.
- Payment Information: While you may be asked to enter bank or card details through our app, these are securely transmitted via API to our third-party payment provider, Stripe. Dela does not access, store, or retain your full payment credentials. Stripe processes this data in accordance with its own Privacy Policy.
- Device and Technical Information: IP address, browser type, operating system, device identifiers, and session data.
- Usage Data: Information about your use of the Platform, including interactions, preferences, and navigation behaviour.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.
- How We Collect Information
We may collect personal information:
- Directly from you: When you register, complete forms, transact, or communicate with us.
- Automatically: Through cookies and similar technologies that track your Platform usage.
- From third parties: Including identity verification services, service providers, and publicly available sources.
- Why We Collect and Use Your Information
We collect your personal information where it is reasonably necessary for our business operations or activities, or as otherwise required or authorised by law.
We may use your information to:
- Deliver and operate our services and the Platform.
- Facilitate payments and transactions.
- Verify your identity and detect fraud or misuse.
- Respond to queries, complaints, or customer service requests.
- Comply with legal, regulatory, or contractual obligations.
- Analyse Platform usage and improve user experience.
- Provide relevant updates, features, or promotional communications (where permitted).
- Who We May Share Your Information With
We may disclose your personal information to:
- Service Providers: Such as Stripe (payments), identity verification vendors, and platform infrastructure providers.
- Government or Regulatory Bodies: When legally required or permitted.
- Successors or Acquirers: In the event of a business restructure, sale, or merger.
- Other parties: Where you provide consent or direct us to do so.
Some third parties may be located outside Australia. Where personal information is disclosed outside of Australia, we take reasonable steps to ensure that those recipients comply with the Australian Privacy Principles or are subject to laws that offer substantially similar protection. Where this is not possible, we will inform you and obtain your consent, where required.
- Security of Your Information
We take the security of your information seriously. We use administrative, technical, and physical safeguards to protect it against loss, misuse, unauthorised access, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
- Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
- Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw your consent to the extent that our processing relies on consent. This may affect our ability to provide some services.
To exercise these rights, please contact us using the details provided below.
- Cookies and Tracking Technologies
Our Platform uses cookies and similar tracking technologies to enhance your browsing experience, understand usage patterns, and provide personalised content. You can modify your browser settings to manage or block cookies, though doing so may limit functionality.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any material updates will be posted on our website and reflected by the “Effective Date” above. Your continued use of the Platform constitutes acceptance of any revised terms. For more information about your use of the Platform, please refer to our Terms of Use.
- Contact Us
For questions about this Privacy Policy or your personal information, contact us at:
Email: support@delaxchange.com
Mailing Address:
L1 457-459 Elizabeth St, Surry Hills, Sydney, NSW, Australia, 2010
